Refund Policy:
IDEAL NETWORK has a simple refund policy. When a customer has paid for a IDEAL NETWORK internet connection, the refund will be processed as follows–
- 1. Refund will be made within 10 working days.
- 2. Once installation is done, if the customer wants a refund, then the customer will get back the security deposit money (if applicable).
- 3. The customer may also get back the extra subscription fee stored in his/her account if applicable.
Delivery Policy:
Within three days, IDEAL NETWORK will provide the services to the subscriber IDEAL NETWORK will notify the subscriber at earliest hours in case of any unexpected delay.
Cancellation Policy:
Cancellation of a connection request will be permitted for the following reasons only –
- 1. If a customer relocates to a location outside of IDEAL NETWORK coverage area.
- 2. If a customer remains inactive without renewing within 1 month from being inactive, then the connection will be cancelled and customer have to return the ONU device.
- 3. If the customer decides to cancel the connection.